At Helsby Drake, we believe in creating a lasting relationship with our clients. That’s why we are present for the entire journey – from project initiation all the way through post implementation customer service. In that spirit, a dedicated project manager will always be directly involved with you, so you don’t have to completely memorize our process to be an integral part of it. We want to ensure that our clients are always kept up to speed and actively involved in the overall process.
An MSA (Master Service Agreement) is signed, with the general requirements outlined. Afterwards, our regulatory experts review all applicable regulations and bylaws and produce a first draft of the Statement of Work (SOW) - ensuring that all areas of required compliance are fully supported. The SOW is sent to clients a week before workshops begin to aid in preparation. We, ourselves, make sure that we are up to date with all the relevant bylaws and legislation so that we can ensure everyone is ready to begin the project.
As part of our process we will review your current regulatory process and suggest improvements; this process re-engineering and operational review is what we believe is our biggest differentiation. We want to ensure that we understand your business processes perfectly. This is all part of Helsby Drake’s RPIP (Regulatory Process Improvement Program). We then work with key stakeholders from all departments in a workshop setting to review and discuss the SOW. We discuss actual business cases to discover new benefits. Underlying business processes are reviewed and discussed in relation to system capabilities. Through this process, required solution components are identified, documented and prioritized so that a final SOW can be produced. We work intimately with all of our clients to ensure that the final SOW accurately represents all of their needs.
A project plan is created and calibrated for speed based upon a pace that works for each individual client we work with. A beta release is then created based upon the SOW and used to facilitate real-world reviews of each solution component so that final requirements can be locked down and signed off. This beta review process ensures that clients fully understand the functionality of the software. The client then reviews the solution components and provides feedback for further modification. Those modifications are then implemented by the Helsby Drake team. We repeat this process until the software is fully tailored to the needs of the client.
We utilize a SCRUM methodology and modular releases to minimize project risk and maximize team engagement. Engagement is incredibly important to us – at every stage of implementation. Regulatory staff from all departments are fully employed in user acceptance testing of all solution components before the final build is promoted to a production environment and ready for launch. Post launch, we support all of our clients throughout their use of their new system to ensure their continued satisfaction.